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Action Fraud has received over 500 reports from people about an automated call scam impersonating Amazon.

The recipient of the call is informed that fraudsters have used their personal details to subscribe to an Amazon Prime subscription, and are instructed to Press “1” if they’d like to cancel the purchase. When victims do this, they are automatically connected to criminals posing as Amazon custom service representatives who attempt to remotely access the victim’s computer in order to steal personal and financial details.

The criminal tells the victim the Amazon Prime subscription was purchased fraudulently and that they need remote access to the victim’s computer in order to fix a security flaw that will prevent it from happening again. The victim is instructed to download an application called Team Viewer and asked to log onto their online banking account. The software download grants the fraudster remote access to the victim’s computer and allows them to see the victim’s personal and financial details.

Other variants of the crime involve victims being told they are due a refund for an unauthorised transaction on their Amazon account.

What can you do to protect yourself?

Action Fraud is reminding people to never install any software as a result of a cold call.

“Unsolicited requests to remote access your computer should always raise a red flag. It’s easy to feel embarrassed when faced with unexpected or complex conversations, but its okay to stop the discussion if you do not feel in control of it.

“If you’ve received an unexpected phone call, or other communication, stop and take a minute to think about whether an organisation would get in touch with you out of the blue in this way. Instead, contact them directly using a known email or phone number.”

Remember, if you have been a victim of fraud or cyber crime, report it to Action Fraud online at https://www.actionfraud.police.uk/ or by calling 0300-123 2040.

If you or someone else is in immediate danger or risk of harm, dial 999.

Date: 13/02/2020

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